cybertruckwaldo
Well-known member
- First Name
- Willie
- Joined
- Jan 4, 2024
- Threads
- 7
- Messages
- 151
- Reaction score
- 223
- Location
- Dallas/Ft.Worth, TX
- Website
- www.instagram.com
- Vehicles
- Cybertruck AWD FS
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- Thread starter
- #1
After Tesla went dark on me after my May 7th home survey I finally got some traction.
Back Story:
Took delivery on March 20th. Tesla sent a tech to my house on May 7th to do the site survey for Poweshare. Tesla Tech completed the survey and left. I never received a quote or any additional information. I was never contacted by an electric company. I have been trying to get help for weeks with no luck. I texted the appointment number back and never got a response. I tried calling it and it is not in service.
I have called customer support multiple times and no one has been able to help me. No one knows what to do or what department to transfer me to. Sales points at Energy and Energy points at Sales. Service department says they don't know who to call for me.
Current State:
On June 7th after much complaining, my local service center provided me the following email address ([email protected]) to email my issue to about Powershare. I sent the email that day. Today June 18th, I finally received a response. They sent me the installation contract with price sheet to sign. They want $3,555 for the installation. Installer will be Tesla Energy Operations. The contract says the equipment is included and there is no mention of the $2500 Tesla shop voucher. I have 7 days to sign. Installation will be 7-90 days from contract signing. I asked for a phone call so we will see what happens.
I am in Dallas/Ft. Worth. Anyone in the area used a local company for install?
Back Story:
Took delivery on March 20th. Tesla sent a tech to my house on May 7th to do the site survey for Poweshare. Tesla Tech completed the survey and left. I never received a quote or any additional information. I was never contacted by an electric company. I have been trying to get help for weeks with no luck. I texted the appointment number back and never got a response. I tried calling it and it is not in service.
I have called customer support multiple times and no one has been able to help me. No one knows what to do or what department to transfer me to. Sales points at Energy and Energy points at Sales. Service department says they don't know who to call for me.
Current State:
On June 7th after much complaining, my local service center provided me the following email address ([email protected]) to email my issue to about Powershare. I sent the email that day. Today June 18th, I finally received a response. They sent me the installation contract with price sheet to sign. They want $3,555 for the installation. Installer will be Tesla Energy Operations. The contract says the equipment is included and there is no mention of the $2500 Tesla shop voucher. I have 7 days to sign. Installation will be 7-90 days from contract signing. I asked for a phone call so we will see what happens.
I am in Dallas/Ft. Worth. Anyone in the area used a local company for install?
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