35 miles until a problem- now resolved

[HaulingAss]

This is the one thing that makes dealers better. No way a dealer is going to tell you to F off, it's not our problem 30 minutes after delivery. Dealers at least are incentived to fix it and get reimbursed from the manufacturer.

No, it isn't. Because dealers have to get approval from the manufacturer before it's covered under warranty.

I've actually found Tesla to be FAR more generous with warranty work than the five other brands of cars I've had. Volvo was one of the stingiest, Ford always pretended they couldn't find the leak, Mazda and VW both tried to charge me for stuff they didn't even do.

Most dealerships suck, and the fact they have a manufacturer behind them backing the warranty doesn't change that. Legacy manufacturers will deny warranty claims too, when they think it's user error.

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[Crissa]

80% charge would be easy to obtain and reasonable to store at and show they care a little.

It would be more than 'a little care' to shuffle cars around to make sure they had 80% by the time of the delivery appointment.

Tesla is too cheap to have enough service techs... What they probably need are third-party service centers where you can pay for the posh treatment. Like Toyota has Lexus.

-Crissa

 

[GatorCyber]

Odd how they all of a sudden were very responsive and helpful. I wonder if that was a result of posting here, plus or minus the media reporting on it. I believe I saw an article about it around noon the day after the initial posting. Maybe a stern phone call to the service center from the top? Alternatively, OP’s resolution post did sound a little like “tell me you got paid $20k to sign an NDA and report a happy resolution without telling me you did.”

Tesla is not paying people $20k to stay quiet. OP still hasn't said what they fixed though?!

 

[Mattsplat]

You’re just another hater

"Just a Hater" that has handed Tesla just under a quarter million dollars in the last 17 months. I think I have earned my right to criticize Tesla for their horrific management and poor service.

 

[Nolacyber]

"Just a Hater" that has handed Tesla just under a quarter million dollars in the last 17 months. I think I have earned my right to criticize Tesla for their horrific management and poor service.

That’s the wonderful thing about social media; say anything mean nothing.

 

[thedownwardmachine]

And this thread is now a news article

https://qz.com/tesla-cybertruck-warranty-coolant-leak-mileage-1851470429

I’m starting to think lazy journalists are going to the forums for news

 

[CyberGus]

And this thread is now a news article

https://qz.com/tesla-cybertruck-warranty-coolant-leak-mileage-1851470429

I’m starting to think lazy journalists are going to the forums for news

It's worse than you think

 

[RayzorBEV]

Picked up my beast today in Pensacola. Drove to the super chargers about 35 miles away in Crestview on my way back home to Destin, Fl. While supercharging, coolant started pouring out of the rear of the truck. Called Tesla service. First they told me they don’t cover coolant leaks under warranty. After a few choice words they said they would send a tow truck.

A little stress incontinence, I see
All medical joke aside. I'm glade it's resolved with just a few "choice word"
I love it!!

 

[PhilEsq]

Happy for you all that didn’t have problems. Unfortunately that wasn’t the case for me. The other thing that really Frustrates me is when I picked it up, no delivery experience at all. They said “it’s over there, let me know if you have any questions. The truck was very dirty outside and some issues inside. Charge was at 47%. I’ve never picked up a new car without a full tank of gas. Wtf Tesla?

It's definitely not Mercedes!

 

[gadget-man]

Did I update you all yet? If not here goes. Tesla fixed the truck today and washed it. Got it back to me by closing time. They were amazing. Everything went perfect. I have to say I was impressed. Very good customer service today. I’m happy and the truck is amazing.

That’s awesome to hear. Thanks for sharing both your positive and negative experiences. Some wouldn’t have taken the time to come back and update us. Glad you’re back on the road again!

 

[shaneaus]

Did I update you all yet? If not here goes. Tesla fixed the truck today and washed it. Got it back to me by closing time. They were amazing. Everything went perfect. I have to say I was impressed. Very good customer service today. I’m happy and the truck is amazing.

Please update your original post - that way those of us that are curious about the end result don't have to read through all the posts to try to find this one. AND, there are many who will read your OP, jump to the end, and never realize your issue was resolved. Finally, there are many that expect the OP will be updated and will return to check it - when they see that the OP wasn't updated they will just assume that nothing has changed.

So glad your issues were resolved! I hope you don't have any further issues!

 

[Thor]

Picked up my beast today in Pensacola. Drove to the super chargers about 35 miles away in Crestview on my way back home to Destin, Fl. While supercharging, coolant started pouring out of the rear of the truck. Called Tesla service. First they told me they don’t cover coolant leaks under warranty. After a few choice words they said they would send a tow truck.

I got Coolant Low Powertrain / HVAC Preformance Limited error this morning. Was this the error you got?
I scheduled service, but they can't see me until July 3rd. Thinking maybe I should do roadside, but am unsure.

 

[CYBEAST]

I got Coolant Low Powertrain / HVAC Preformance Limited error this morning. Was this the error you got?
I scheduled service, but they can't see me until July 3rd. Thinking maybe I should do roadside, but am unsure.

I never hit any error codes. Mine dumped out the coolant all at once. Then the truck just shut down. Screen went black. It was an easy fix they said. Just a hose popped off. Hopefully yours gets fixed quick too.

 

[Thor]

I never hit any error codes. Mine dumped out the coolant all at once. Then the truck just shut down. Screen went black. It was an easy fix they said. Just a hose popped off. Hopefully yours gets fixed quick too.

Cool, ty. It's already at Tesla in service, should be done by EOD.

Got a model S w/Plaid as a loaner.. and holy crap. This thing is crazy fast. First time driving a model S.

 

[CYBEAST]

Cool, ty. It's already at Tesla in service, should be done by EOD.

Got a model S w/Plaid as a loaner.. and holy crap. This thing is crazy fast. First time driving a model S.

That’s great. You probably have the same issue. That hose didn’t get set and popped off. Lost your coolant.

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